What are the setup and service fees for using Mouse On House?
We require a one-time setup fee for creating a floor plan, taking photographs, working with the webmaster and placing your property on our website. The nominal service fee includes customer service, maintenance and Web hosting. We allow our customers to update the photos via our account logon system. This protects your investment by not letting your tour get stale and out of date. We also keep up with the latest technology. How many times have you gone to a website and it says "page not displayed" or some other error message that does not allow you to access the tour. Our technology is pure html and it will always run on any browser, including
Our maintenance service includes unlimited updates to room descriptions, adding owner/realty company photographs and providing any new service enhancements, such as our "Insta-Load" technology. Recently, we added large photographs and directions via Google and MapQuest, which can now utilize latitude and longitude for remote areas. We have also developed a new interactive map feature that displays properties on a map.
Does Mouse On House provide 360-degree "spin"
photographs, like as a traditional virtual tour?
No. We differentiate ourselves from the traditional virtual tour by using a wide-angle lens and providing a floor plan, complemented by
photographs of every room, multiple exterior photographs, as well as additional high-resolution
photographs. The potential renter can view your home at their pace and instantly view what is important to them.
Why is using Mouse On House better than using a 360-degree view?
The method we use provides a better overall feel for the home than a 360-degree rendering. Additionally, our "Insta-Load" technology loads much faster than the traditional virtual tour, which makes the tour available instantly - you don't have to wait for the tour to load before viewing it. Another downside of a "360 spin" is that it requires an application download, such as the Microsoft Java Virtual Machine (MSJVM). We do not require downloads of any kind,
which is why you
don't see any technical support issues listed in our FAQs.
Therefore your renters will never get a message that says
they do not have the appropriate player to view the tour. Incidentally, the MSJVM reached the end of its viability on June 30, 2009. Microsoft indicated, "Customers are encouraged to take proactive measures to stay informed about obsolete software and move away from the MSJVM in a timely fashion." See www.microsoft.com/java for more details.
How will my property get listed on my rental company's website?
We provide the link to the rental office, and will work to provide a simple link that the webmaster can cut and paste on to a property's Web page. Often, working with the webmaster is not required because the link can be placed directly into the property's description area.
How will my property listing look on my rental company's website?
Typically an image link like the example below is placed in the description area of your rental listing:
Is there a “Loading Tour” splash page?
We have a fast method of loading images so the user does not have to experience a wait. All the tour images are downloaded to the user’s browser while they are looking at the tour so the images will display quickly. If you experience a delay, you may have a slow internet connection or your internet connection could be temporally busy. If you have a slow internet connection then you can change the size of the browser window and smaller images will be downloaded decreasing the time required to view the image. We rarely receive questions about slow tour images and the issue has always been a slow internet connection. You can check your internet connection speed by going to www.SpeedTest.net or www.speakeasy.net/speedtest.
Here is a test result using SpeedTest.net:
Ping rates measure how long it takes data to travel from your computer to the internet and back. A ping rate should be below 100 for a good broadband connection.
Download speeds above 5 Mbps will perform nicely.
If you consistently have a high ping rate or slow speed consider these solutions:
- Power off and on your network equipment.
- Reboot your computer.
- Have your internal wiring checked.
- Delete your temporary internet files in your browser. Search “How to Delete Temporary Internet Files”.
- Request a connection check with your internet provider.
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