Why Use Mouse On House?

1. What are the benefits of using Mouse On House?
2. My house is so small. What can Mouse On House do for me?

Photography

1. When will pictures of my property be taken?
2. What should I do to prepare my property before Mouse On House takes the pictures?
3. Once the pictures are taken, how long will it take before I can access them on the website?
4. Does someone need to be on site at the property when the pictures are taken?
5. May I use the photos taken by Mouse On House
6. Are the pictures print quality?
7. Can I get new photos taken, or supply substitutions, if I remodel my property?

Floor Plans

1. Do I need to supply Mouse On House with a floor plan of my property?

Linking Your Mouse On House Property

1. May I link my Mouse On House property to my personal website?
2. May I link my Mouse On House property to a real estate agency’s Multiple Listing Service (MLS)?
3. May I link my Mouse On House tour to Realtor.com?

General Questions

1. What are the setup and service fees for using Mouse On House?
2. Does Mouse On House provide 360-degree “spin” pictures, like as a traditional virtual tour?
3. Why is using Mouse On House better than using a 360-degree view?
4. How will my property get listed on the MRIS or rental company’s website?
5. How will my property listing look on the MRIS or rental company’s website?

Why Use Mouse On House?

What are the benefits of using Mouse On House?
To begin with, our service has proven itself as an invaluable tool that attracts buyers and sellers, and differentiates you from your competition. And, because Mouse On House is accessible online, it works for you around the clock, providing a complete feel for your property 24 hours a day, 7 days a week — from anywhere. There are also the cost savings you’ll receive by creating an opportunity for faster sales. Not to mention our outstanding customer service that has inspired a number of testimonials from our clients.

My house is so small. Why would I need Mouse On House?
The old saying “don’t judge a book by its cover” answers this question. A floor plan and pictures of a home can help set buyers’ expectations. Real Estate Agents and customers have told us that Mouse On House was the best decision they ever made regarding their properties, regardless of the size.

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Photography

When will pictures of my property be taken?
Scheduling a photography session for your property typically takes place within a few days, depending on whether or not it is ready (clean) and available. Once you’ve decided to use our services, simply contact us to make an appointment.

What should I do to prepare my property before Mouse On House takes the pictures?
Before Mouse On House arrives, your property should be cleaned well, including picking things up off the floors and other surfaces, making beds, putting away laundry and properly placing all furniture. A good rule of thumb is to have it “show” ready. Please note that we do not move furniture because we don’t want to be responsible for damage.

Once the pictures are taken, how long will it take before I can access them on the website?
Your sales property will be available online the next business day.

Does someone need to be on site at the property when the pictures are taken?
Although we do need access to the property, we prefer it to be unoccupied. If you need to convey to us any special instructions or needs, please do so prior to the photo shoot. A lock-box combination lock can be provided to us or, if you prefer, the real estate agent or homeowner can let us in.

May I use the pictures taken by Mouse On House?
Although all floor plans, pictures and maps are copyrighted and remain the property of Mouse On House, Inc., you may use them at no charge. The floor plans and pictures can be downloaded easily when you log on to your account.

Are the pictures print quality?
Yes. Our pictures are 300 dpi (dots per inch) and are print quality — ready for use on your website, flyers and brochures.

Can I get new photos taken, or supply substitutions, if I remodel my property?
Yes. We will re-shoot your property for a fee. Or, if you prefer, you can take the new pictures yourself and provide them to us as long as the pictures are high quality and meet our photo standards. We understand that sometimes the owner or real estate agent will have pictures from a different season that can help show case the house. To learn more about our specific photo standards, please contact us.

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Floor Plans

Do I need to supply Mouse On House with a floor plan of my property?
No, our service includes the creation of the floor plan.

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Linking Your Mouse On House Property

May I link my Mouse On House property to my personal website?
Yes, depending on the agreement you make with your agent. We do not charge any additional fees for the link.

May I link my Mouse On House property to a real estate agency’s Multiple Listing Service (MLS)?
Absolutely, we provide the linking information to the listing agent or real estate company to place in the virtual tour field. We are an approved vendor with MRIS, and we provide the linking.

May I link my Mouse On House tour to Realtor.com?
Yes. We are an approved Picture Path vendor for Realtor.com. The Realtor.com distribution fee is waived for tours loaded to listings belonging to subscribers of the Agent/Office Showcase Listing Enhancement Product. Tours loaded to non-showcase listings will be required to pay $25 per listing. For more information about Showcase Listings, please visit http://resource.realtor.com/Agent/listing/Showcase.aspx.

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General Questions

What are the setup and service fees for using Mouse On House?
We require a one-time setup fee for creating a floor plan, taking pictures, working with your webmaster and placing your property on our website. This nominal service fee includes customer service, maintenance and Web hosting. Our maintenance service includes unlimited updates to room descriptions, adding owner/realty company pictures and providing any new service enhancements, such as our “Instant LoadSM” technology. Recently, we added large pictures and directions via Google and MapQuest, which can now utilize longitude and latitude for remote areas. We have also developed a new interactive map feature that displays properties on a map.

Does Mouse On House provide 360-degree “spin” pictures, like as a traditional virtual tour?
No. We differentiate ourselves from the traditional virtual tour by using a wide-angle lens and providing a floor plan, complemented by pictures of every room, multiple exterior pictures, as well as additional high-resolution pictures. The potential buyer can view the home at their own pace and instantly view what is important to them.

Why is using Mouse On House better than using a 360-degree view?
The method we use provides a better overall feel for the home than a 360-degree rendering. Additionally, our “Instant LoadSM” technology loads much faster than the traditional virtual tour, which makes the tour available instantly — you don’t have to wait for the tour to load before viewing it. Another downside of a “360 spin” is that it requires an application download, such as the Microsoft Java Virtual Machine (MSJVM). We do not require downloads of any kind, which is why you won’t see any technical support issues listed in our FAQs. Incidentally, the MSJVM reached the end of its viability on December 31, 2007. Microsoft indicated, “Customers are encouraged to take proactive measures to stay informed about obsolete software and move away from the MSJVM in a timely fashion.” See www.microsoft.com/java for more details.

How will my property get listed on the MLS website?
We are compatible with most MLS systems, and we either provide the link to the realtor or directly to the MLS, depending on how their MLS system works.

How will my property listing look on the MRIS website?
See for yourself by viewing our link example.

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